Warranty

Warranty Information

EcoVessel products purchased from EcoVessel Australia are covered by a 1-year warranty against manufacturing defects.

This warranty covers manufacturing defects only. It does not cover normal wear and tear, accidental damage, misuse, incorrect care, damage caused by drops, dents or impact, or damage caused by dishwasher or freezer use.

Lids, seals, straws, ice packs and totes are considered wearable parts. These may wear over time with normal use and are only covered for manufacturing defects within the first 6 months from the date of purchase.

If your warranty claim is approved and the exact product, colour or part is no longer available, we may offer the closest available replacement product or part, a replacement item of similar value, a store credit or a refund where appropriate.

Final stock. EcoVessel has been discontinued by the manufacturer and we are selling our final stock. Spare lids, seals and parts are sold only while our current stock lasts, and we cannot guarantee that spare parts or repairs will be available after the date of your purchase.

To make a warranty claim, please contact our customer support team at info@ecovessel.com.au and include your proof of purchase, photos of the issue, photos of both sides and the bottom of the bottle, and a brief description of the problem.

We usually respond within 2 business days.

Where a replacement is provided under warranty, shipping charges may apply.

 Alternatively, approved replacements may be collected free of charge from our warehouse in Seventeen Mile Rocks, Brisbane.

This warranty is given by EcoVessel Australia (The Trustee for Nicholas Family Trust No 3, ABN 85 026 819 873), 10/176 Bluestone Circuit, Seventeen Mile Rocks QLD 4073, info@ecovessel.com.au. It is in addition to your rights under the Australian Consumer Law.

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.