FAQs

It's on sale for one reason: our supplier has stopped making EcoVessel. The bottles haven't changed, and neither has our 1-year warranty. The last stock in Australia is here in our Brisbane warehouse, now up to 50% off. Spare lids are available while they last.

No. What's in our Brisbane warehouse is our final stock of the EcoVessel range, and it won't be restocked. When a colour or size sells out, it's gone, so if there's one you love, now is the time. Shop the Final Stock Sale.

Yes, while they last. We have spare lids, seals, straws and bumpers for the bottles we sell. They are limited and won't be restocked, so if your lid or seal is wearing out, it's worth picking up a spare now. See the parts that fit your bottle, and how many are left, on our Spare Lids & Parts page.

EcoVessel products bought from EcoVessel Australia have a 1-year warranty against manufacturing defects. Lids, seals, straws, ice packs and totes are wearable parts: they are covered for manufacturing defects for 6 months from the date of purchase.

If a claim is approved and the exact product, colour or part is no longer available, we may offer the closest available replacement, an item of similar value, a store credit or a refund where appropriate. The full terms are on our Warranty page.

We ship within Australia only, with Australia Post eParcel, and shipping is free on orders over $99. Your order usually leaves our Brisbane warehouse the same or the next business day once payment is received (we're not open on weekends, and peak sale periods can add a delay). You'll get a tracking number by email.

Standard delivery from dispatch: QLD 2-4 business days, NSW 4-6, VIC 4-5, ACT 4, SA 5-6, TAS 5, WA 6-8, NT 6-14. Express Post is available too. Delivery times are expected, not guaranteed by Australia Post.

Our returns policy covers every purchase, sale items included. We'll gladly exchange or refund new, unused and undamaged products within 30 days of purchase, in their original packaging with proof of purchase. A 20% admin/restocking fee applies to refunds; there's no fee for an exchange or a warranty return. Returns are sent at your own cost, and if your order shipped free, the shipping cost is taken off the refund. Opened accessories, including straw and screw cap lids, can't be returned.

If something arrives broken, faulty or missing, email us a photo and your order details at info@ecovessel.com.au. Full details: Shipping & Returns.

Warm, soapy water and air drying. For a deeper clean, wash it with diluted vinegar or baking soda and water and use a bottle brush. Please don't use bleach or chlorine cleaners: they can damage the natural protective finish of stainless steel. We advise hand washing all insulated bottles. Watch our cleaning videos.

No. Stainless steel bottles are not microwave safe. Please hand wash insulated bottles too: damage caused by the dishwasher or freezer isn't covered by the warranty.

Yes, in the insulated adult bottles, but not with a flip-spout straw lid: drinking hot liquids through a straw isn't safe. Never fill a non-insulated bottle with a hot drink, as the outside will get hot and could burn. Even with an insulated bottle, take care when pouring, don't overfill, and check for leaks before you head off.

EcoVessel is designed in the USA and responsibly manufactured in China. The stainless steel bottles are made from 18/8 stainless steel with no liner or coating inside, and contain no BPA, BPS or phthalates. The plastic bottles are Tritan, which contains no BPA or phthalates. Straws, spouts and bumpers are food-grade silicone.

Ask our AI chat assistant (the chat button at the bottom right) for an answer straight away, day or night, or email info@ecovessel.com.au. We usually reply within 2 business days. We don't take phone calls, so chat or email is the quickest way to reach us.