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Order Information & Payment


Placing Orders

When you place an order online with EcoVessel you will receive an immediate confirmation email with your order details. If, for any reason, EcoVessel doesn’t have the product you ordered in stock, we will contact you immediately to offer a refund or to let you know how long till stock arrives and create a back order.

We aim to dispatch your order the same or following business day your order is received, we are not open weekends. You will receive a tracking number via email once dispatched. When you receive your order, if there are any problems/faults with a product/order (including missing items) our Customer Service Department must be notified within 24 hours of receiving the goods.

 

Discount Codes

Discount codes must be applied at the order checkout at the time of ordering to receive the discount. We are unable to offer discount codes in the form of a refund. Processing a refund is not an easy process and adds a substantial amount of administrative work for our small team. If you've forgotten to add a discount code, kindly contact us, and as a gesture to offset this, we can offer you a more favourable discount code for your next order. Kindly be aware that we are unable to cancel orders based on the omission of a discount code.

 

Order Pickups

You can order on our website and select “pickup at warehouse” as the shipping method, and pickup from our warehouse in Seventeen Mile Rocks, Brisbane, Australia. As soon as your order is ready for pickup you will receive a notification.

 

Changing or Cancelling Orders

Once you’ve completed your order, you may request a change or cancellation to your order ONLY within one hour of placing the order. After one hour your order will be progressing to the next stage, so it won’t be possible to change it. Don’t worry, you can easily return or exchange your order in line with our Returns Policy. If your order is for warehouse pickup you are able to cancel at anytime prior to collection.

If you cancel your order and you paid with PayPal or AfterPay, you will not be reimbursed the merchant fees as these are not refunded by PayPal or AfterPay.

 

Back Orders

Any items that are unavailable will be placed on back order, and the remainder of your order will be shipped. Your order will be promptly shipped as soon as the product arrives and you will be notified by email with tracking details. No additional shipping fees will be charged.

 

Transit Cover

Transit cover/insurance is included on all orders in Australia and internationally. If the order/product was to go missing during shipping, you would not be held responsible, and we would send a replacement.

 

Authority to Leave

All of our orders dispatch by default NO AUTHORITY TO LEAVE.

To authorise the driver to leave the parcel at the premises without being signed for you must write in the Order Comments ‘Authority to Leave’

If you specify Authority to Leave at the order checkout EcoVessel will not accept any liability should the parcel go missing or be damaged after being delivered. This also applies if you update your order via SMS or email directly with either the courier or our logistics provider after we have dispatched your order.

If you have any questions please contact our friendly customer support at info@ecovessel.com.au

 

Payment Details

When you place an order online you will receive an immediate confirmation email with your order details. If, for any reason, we don't have the product you ordered in stock, we will contact you immediately to offer a refund or to let you know how long till stock arrives and create a back order. When you receive your order, if there are any problems/faults with a product/order (including missing items) the Customer Service Department must be notified within 24 hours of receiving the goods.

We accept payment by:

  • PayPal
  • Credit Card: VISA, MasterCard, American Express (AMEX online orders only)
  • ZipPay
  • Afterpay
  • Apple Pay
  • Google Pay
  • Shop Pay
  • EFT Bank Transfer / Direct Deposit (details below)

For Direct Deposit payments, once your order is received we will send you an invoice for payment with our bank account details. Please include your invoice number as the reference for payment.