100 Year Limited Warranty
EcoVessel warrants its products against manufacturing defects for 100 Years!
EcoVessel offers a 100-year warranty against manufacturing defects for its products. However, there are certain exceptions that are not covered under this warranty:
1. Scratches, dents, peeling, or chipping of paint.
2. Damage resulting from falls or drops.
3. Damage to insulation caused by falls, drops, or dents.
4. Damage caused by putting the product in a dishwasher or freezer.
Additionally, lids, seals, and straws are not covered under warranty, as they may wear with use over time and will only be replaced in the first 12 months from the date of purchase. Any damage to spouts or straws caused by chewing or biting is not covered under warranty.
To make a warranty claim, you must provide proof of purchase, such as a receipt or invoice. Please note that shipping costs for warranty claims are not covered, and a $10 shipping charge will be incurred. Alternatively, you can pick up the replacement for free from our warehouse in Seventeen Mile Rocks, Brisbane.
If you believe you have a warranty issue, please contact our customer support team at email@example.com. To expedite the process and avoid the need for a return, please attach images of both sides and the bottom of your bottle. Typically, you can expect a response from us within 2 business days. If the issue is due to a manufacturing defect and you have a valid receipt, we will promptly send you a replacement. If the exact product or colour is no longer available, we will provide the closest matching item with a value equal to what you paid.